Privacy Policy

At Delegation Dynamics ("we," "us," or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nemunasmetricsgroup.com (the "Site") or use our coaching services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or use our services.

1. Data Controller

Delegation Dynamics, located at S. Daukanto g. 27, Klaipėda, 92231 Klaipėdos m. sav., Lithuania, is the data controller responsible for the processing of your personal data.

2. Information We Collect

We may collect the following categories of personal data:

2.1 Personal Data You Provide to Us

Contact information (such as name, email address, phone number, company name, job title)
Information you provide when filling out forms on our Site
Information you provide when contacting us or requesting a consultation
Information you provide when participating in our coaching programs
Feedback and correspondence, such as when you report a problem, contact us, or respond to surveys

2.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information, including:

Device information (such as your IP address, browser type, operating system)
Usage information (such as pages visited, time spent on the Site, links clicked)
Location information based on your IP address
Information collected through cookies and similar technologies (see our Cookie Policy for more details)

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
Consent: You have given us consent to process your personal data for specific purposes
Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms
Legal Obligation: Processing is necessary to comply with our legal obligations

4. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and maintain our Site and services
To process and respond to your inquiries and requests
To deliver coaching services you have requested
To send you administrative information, such as updates, security alerts, and support messages
To send you marketing communications (with your consent where required by law)
To improve our Site, services, and business operations
To monitor and analyze usage and trends
To protect the security and integrity of our Site and business
To comply with legal obligations

5. Disclosure of Your Information

We may share your personal data with the following categories of recipients:

Service Providers: Third-party vendors who perform services on our behalf, such as website hosting, email delivery, customer relationship management, and analytics
Professional Advisors: Lawyers, auditors, and insurers who provide professional services to us
Legal Authorities: Government bodies, courts, or other authorities where required by law, to protect our rights, or in response to a legal process
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We are based in Lithuania, and your personal data may be processed in countries outside the European Economic Area (EEA). Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as using standard contractual clauses approved by the European Commission.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

9. Your Data Protection Rights

Under certain circumstances, you have the following rights in relation to your personal data:

Right to Access: You have the right to request information about the personal data we hold about you and a copy of that personal data.
Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to request that we transfer your personal data to you or to a third party in certain circumstances.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including to profiling or to our use of your personal data for marketing purposes.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

You also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement, if you consider that our processing of your personal data infringes data protection laws.

10. Marketing Communications

You may opt out of receiving marketing communications from us by contacting us or by using the unsubscribe link in any marketing email we send. Even if you opt out of marketing communications, we may still contact you regarding our relationship with you, such as in connection with your account or coaching services, to respond to your inquiries or requests, or as otherwise permitted by law.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Third-Party Links

Our Site may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of these third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Delegation Dynamics

S. Daukanto g. 27

Klaipėda, 92231

Klaipėdos m. sav.

Lithuania

Email: privacy@nemunasmetricsgroup.com